Big Poppa's House

Play Responsibly

Keep it fun. Keep it balanced. Keep it within your limits.

The best nights at the House are the ones that stay fun, social and in control. We want every member to play within limits they choose, and we will help you hold them.

Breaks and holds

Ask support at any time, no reason needed.

Age and identity

21+ only, enforced by ID verification.

Make a plan before you play

A little planning goes a long way. Set your limits, know your goals, and keep the experience enjoyable.

Set a spending limit. Decide what you are comfortable spending and stick to it. Only play with money you can afford to lose.
Set a time limit. It is easy to lose track of time. Set a session limit and take regular breaks.
Never chase losses. Every game is independent. Chasing losses leads to bigger problems. Keep it in perspective.
Keep life in balance. Make time for the people, hobbies and responsibilities that matter most. Play is just one part of life.

Take a break or restrict your account

Take a break. Message us in support chat from your dashboard, or email support@bigpoppashouse.com, and tell us how long you want away. We place a hold on your account for that period: no loads, no redemptions and no new game accounts on this site. You do not have to give a reason.

Longer exclusion. Ask for a longer or indefinite exclusion the same way. We apply it across this site and will tell you honestly what we can and cannot do about accounts on each game platform, which are run by their own operators and may need a separate request.

Closing your account. You can ask support to close your account at any time. A break, exclusion or closure is never a reason to withhold money or a reward you are already owed.

We will not send promotional messages intended to bring you back while a hold you asked for is in place.

Recognize when it is time to step away

Play should always feel good. Here are some signs it may be time to take a break:

You are spending more than you planned.
You feel the need to chase losses.
You are playing for longer than intended.
You are thinking about playing when you are not playing.
It is affecting your mood, relationships or responsibilities.
It no longer feels fun.

Support is available

You are not alone. Help is available, and reaching out is a positive step.

National Problem Gambling Helpline 1-800-522-4700

Confidential support, information and resources, available 24/7, run by the National Council on Problem Gambling. Chat is available at ncpgambling.org.

In crisis? Call or text 988

If you or someone you know is in immediate distress, contact the Suicide & Crisis Lifeline, available 24/7.

Adults only

Big Poppa's House is for adults 21 and older. You must be 21 or older to become a member, and we verify identity to keep the community safe and responsible. Membership is available only where permitted; we may ask for location information before offering a feature.

Still have questions?

Our support team is here to help with your account, a break or a hold, or anything else. Sign in and open support chat, or email support@bigpoppashouse.com.